general

What is the allygator shuttle?

allygator shuttle offers you the most comfortable and flexible ride around the city by grouping you with other passengers travelling in a similar direction. Using our powerful algorithms and data that predict where there will be high and low demand, we can ensure that allygator shuttle never runs without passengers. This is our understanding of modern mobility: sustainable and on-demand.

What are the benefits?

1. You save money. Sharing the ride also means sharing the costs.

2. You save time. The allygator shuttle works on your schedule. To book, you only have to tap a button and the shuttle will pick you up at your doorstep and drop you off in front of your destination.

3. You're doing something good for your city! When you ride with others, you reduce both CO₂ emissions and the number of cars on the road.

How much does it cost?

Our service costs 5 cts / km / passenger, which you can either pay with cash or by credit card.

How does the payment work?

The price of your trip will be given at the beginning of the booking. You will need to pay at the beginning of the journey, just like a bus. At the moment, we accept cash and credit card through mobile payment. You can easily add your payment method by going into the menu, tapping 'Payments', and then 'Add payment method'.

In which cities do you operate?

We currently operate in Berlin.

When does the service run?

The service runs every Friday from 5pm until 1am.

On which operating systems is the app available?

The allygator shuttle app is available for both iOS and Android devices.

Can I book an allygator without downloading the app or creating a user profile?

No. You will need to download the app and sign up with a invitation code to begin booking.

Can anyone sign up for the service?

Yes! But there are a limited number of registration codes available, so sign-up quickly before they’re all gone!

I love allygator! Can I work for you?

We are always looking for forward-thinking and energetic team members to join our motivated team! Check out our current open positions here: https://www.door2door.io/jobs.html

booking a trip

How do I book a ride?

1. Open the allygator shuttle app.

2. You already have an allygator shuttle account? Great! Log in.

3. New to allygator shuttle? Welcome! Just hit 'Sign up'. You need an invitation code to register. Already have one? Great. Fill it in and tap 'Next'. If you don't have one, you can request one by tapping the 'Don't have a code?' link. After entering your code, follow the instructions to fill in the rest of your personal information. Once you've filled everything in, tap 'Sign up'. After finishing the signup process, don't forget to verify the email we sent you. You can then proceed to book a shuttle. During the pilot phase, a limited number of registration codes are available to ensure the best possible availability of shuttles for all passengers. If you do not receive a code, we will put you on the waiting list.

4. Enter your origin and destination.

5. Tap 'Book and Pay' to book your shuttle with the suggested route.

6. Once the booking is made, the app will show you where and when you will be picked up. Please make sure to be at the correct spot! The driver's name and the number plate of the shuttle are shown in the app.

7. The shuttle will come and pick you up at the address we've specified. Be on the lookout for your shuttle and hop in when it's there!

How do I cancel my trip?

At the top right-hand corner of the screen there is a cancel button.

How do I recognise the vehicle?

You can easily recognise our shuttles by their fresh allygator design and the white allygator shuttle flags mounted on the driver's window.

Do I lose my booking if I close the app?

Absolutely not! Your booking will remain even if you close the app. Any time you reopen it, you will see how far away your ride is.

I want to change my destination, can I do that mid-ride?

No. Since you are sharing the ride with other travelers who are heading in the same direction, you cannot change your destination mid-ride.

Is it safe to ride with you?

Absolutely! Every driver has had to go through extensive interviews and background checks. We want to ensure that you ride with the best of the best. Especially because the allygator shuttle is a wonderful alternative at night.

Do you offer child seats?

Unfortunately we are not able to provide child seats. However, it is permitted to bring your own, as long as you book an extra seat for your child.

Can I take luggage on my ride?

We offer space for a backpack or a small carry-on luggage. Unfortunately, we do not have enough space for large luggage items.

Can my pet travel in an allygator shuttle?

Due to possible allergic reactions of fellow passengers, pets are not allowed in allygator shuttles.

don’t see your question?

Drop us a line at hello@allygatorshuttle.com and we'll get back to you with an answer asap!

download the app and start riding!

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